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Floor Coverings International

Palo Alto, CA

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About Us

We bring the flooring store to your door! We are Floor Coverings International, our qualified design associates arrive at your home in their mobile flooring showroom and work with you to develop the perfect hardwood, carpet, tile, laminate or natural stone solution for your lifestyle, style and budget. Once we have chosen the perfect flooring, our project coordinator and expert installers will take over and provide a hassle-free, quality installation. Schedule your free in home consultation today and join our over 200,000 satisfied customers across North America! All work warranted for 1(one) year, and should there be product issues, we will work with the manufacturer to resolve ALL product warranties.

Floor Coverings International in Palo Alto, CA specializes in flooring work. They have been in business for 7 years. Floor Coverings International has worked on projects similar to Finish Floor in San Jose, and Bamboo Floors in Moraga.

Costs for projects that Floor Coverings International work on in Palo Alto, CA can average $3330. Project sizes can range from $2850 to over $3850. When planning for your project, make sure to get multiple quotes and compare. Please note these are sample averages and to get accurate prices an estimate is needed from Floor Coverings International.

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Years in Business

7

Review

Specialties

Service Area

Serving 30 mile radius from Palo Alto, CA
Sent 10 online quotes. 100% response rate.

Floor Coverings International

Rating: 4.0 out of 5.0
Viewed 3235 times
Saved as favorite by 53 homeowners
Smith does not verify licensing or insurance coverage. A quality contractor should readily show you their professional license as well as proof of bonding and insurance. Check with the applicable authority to confirm the information provided is accurate.

Reviews ( 10 reviews )

Overall Rating

4.0/5

Professional

Punctual

Knowledgeable


Ajay A.

Sunnyvale, CA
Wednesday, May 19, 2010

Floor Coverings International has installed hardwood floors and design and installed bathroom tiles for us. I can describe my experience in one word awesome. They have done a great job and were ready to help and answer any question i had. they have completed the job on time and with great quality. They addressed my concerns during the final review. They are very professional. Project Manager Adam is very knowledgeable. He looks at the project and makes sure that Job is done right. I will hire them again for future projects. They are the best.


David Y.

Cupertino, CA
Tuesday, December 28, 2010

I did some online research through yelp and called around several places to have them come out and run some estimates. Out of everyone who came out and provided guidance, I remembered Michael the best since he was a cat person and was friendly towards our cats. Some flooring stores provided questionable suggestions on how they would install the floors. Since I live within a HOA structured community, I had to adhere to HOA rules, which required floor padding that met a certain criteria. I chose FCI since they were offering the Friends and Family discount on Yelp, plus Michael was willing to meet me at a price that fit within my budget. He knew I was leaning towards bamboo flooring and offered me a better value than the Teragren brand they carried. I only wanted flooring in my room and closet, which was less than 200 square feet, and I was getting some very high quotes like over $3000 from some places for engineered floating maple. Michael gave me the option to move out my own furniture of he offered furniture removal, but the quote was a bit high compared to other companies so I chose to remove the furniture on my own. I selected my color and confirmed a date with him to have their installer come. I asked how they picked their installers and if they were part of FCI, he explained that they rank their installers based on previous jobs and go with the ones that rank the highest. The thing with bamboo is that it has to acclimate within the environment for a couple of days before installation to get used to the moisture and temperature of the home. I set up the appointment with Michael's colleague, my window was between 12 to 2pm and of course, the installer shows up exactly at 2pm. The installer, Aram, comes the week before and delivers nine 60-pound packages of bamboo flooring to my place. Aram has to bring one package up at a time. This takes like close to 45 minutes. After he leaves, I notice that the color of the bamboo was not the one I selected, so I call up Michael to let him know. He owns up to the mistake and says he will reorder the correct color and have it delivered again. This was kind of a hassle since I had to take off from work early again. To make the delivery process faster this time I helped Michael's colleague dolly up the bamboo and help him take down the other ones. Aram and his colleague Jose comes and installs the bamboo flooring. I ask that they do not use the mold in the closet since my closet organizer would not fit otherwise once I try to reassemble it. He helped me find a solution and did not proceed with any work until he had my confirmation on how the floors would be laid out. Aram explained the process along the way. At the end of the day he did a great job, I was so impressed with his work. He and Jose cleaned up the place, removed all the junk and even wiped down the new floor. He could have swept up better on the balcony, as there was still some dust. The best part was that he didn't mind the cats roaming around and closed the doors when he worked so my cats wouldn't walk into the room. FCI ordered an additional box of bamboo that was left unused. I asked Michael if I could get a refund and he explained they ordered additional boxes for jobs as they can't predict correct calculation after the cutting process. I guess the additional bamboo could be used to repair damaged pieces in the future. This was the first time we have experience with bamboo flooring so we didn't know what fumes we were breathing the next day when we walked into our unit. Apparently, the smell of the bamboo was so strong it filled our entire unit. We tried airing it out for 24 hours, then 48 hours but the smell didn't go away. I contacted Michael and Aram with my concerns and they were helpful. Aram stopped by to show us the glue he used. We got someone to come and test to make sure what we were smelling wasn't harmful as one of our cats vomited outside the bedroom door one night. We discovered that the fumes came from the finish used on the bamboo and that we had to "bake" the room, meaning turn up the heater all the way up while opening a crack of the window to let in the fresh air while baking the room to get rid of the smell. Through this week ordeal Michael was patient with us, he didn't demand the other half of the payment and let us seek out help to make sure everything checked out. In the end, we made a good choice going with FCI. Price was still a bit high but the service, job quality, and dealing with professional people made up for it.


Jennifer S.

CA, CA
Wednesday, November 21, 2012

Update 11/13/2012: FCI sent another contractor to fix some of the issues. Most of the scratches have been disguised and some have disappeared completely, but a few still remain. The baseboards have all been painted, but unfortunately, some of the color from the baseboards got on the doorframes, which are a different color, so the doorframes need to be re-touched. Also, some of the gaps between the baseboards and the flooring were filled with filler and it has now come apart, so there is a visible line of goo on the bottom side of the baseboards, then a line of space, and then another visible line of goo on the flooring. I hope they can fix this soon. Right now, I have no estimated date of completion. *********** FCI is a big company with locally owned franchises. The locally owned franchises help you through the design/purchase process and then subcontract out the installation work to local subcontractors. I chose to work with FCI because I wanted them to manage the project, and I thought there would be some standard of quality. I was very wrong. I hired the Palo Alto FCI to completely re-floor my condo - tile in the bathrooms and bamboo flooring everywhere else. On a positive note, the tile contractors were great - they were on time, they were very professional, and their work is amazing. I'm very happy with that part. The bamboo flooring has been a long unfortunate story. Some of the highlights: - they started on 7/25 and I was told it would take 4-5 days to complete. It is now 10/20, the project is not finished, and there is no end in sight. - there are many scratches, some are fairly deep, that the contractors left in the flooring. I have had masking tape on my floor to make the scratches easy to locate (and hopefully fix) since August. Many scratches still remain, although some were "fixed" with a minwax marking pen by an FCI subcontractor. - the baseboards were an epic disaster. Some baseboards were missing, the paint was peeling off, many were cut too short, leaving large gaps at corners, and because the concrete subfloor was not completely leveled, there are many large gaps between the baseboards and the bamboo flooring. - many transition pieces (between flooring and sliding doors and between bamboo flooring and tile) were either broken due to nails being driven in to the wood too far or some transitions were just missing altogether, exposing the concrete subfloor. I could go on and on. I took pictures of all the issues, compiled a list, detailing each issue, and sent it to FCI. FCI periodically (about once every 2-3 weeks) sends over a contractor to fix 1-2 issues (there were over 60) on the list. I am then left having to harass them to fix the rest of the issues on the list. One prime example was they sent a guy to repaint the baseboards. He painted most of them, except for the ones in the closets. That was several weeks ago. The baseboards in my closets STILL need painting. The worst part is the communication. If I don't constantly initiate communication, they ignore my project completely. Weeks have gone by with no progress. Save yourself. Hire someone else.


Ubin L.

Mountain View, CA
Wednesday, June 26, 2013

This review is for Michael, the owner. I was looking to change all of our carpet in our two story home to engineered wood. I went on their website and effortlessly schedule a consultation for two days later. Michael arrived 6pm on the dot and brought with him a wide variety of samples based on my description of what I wanted. I was impressed with his knowledge in wood flooring as well as his infinite patience in answering my questions. He also offered many helpful suggestions. Michael is very responsive with both calls and emails. In the end, we're going with someone different because of a friend's referral, but no one I spoke to was as professional as Michael in customer service.



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Zip Codes in the Palo Alto, CA service area


94301
94305
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