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Texans Pool Service

keller, TX

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About Us

OUR mission is to provide the most reliable and quality pool service. We DO everything possible to treat your swimming pool and YOU backyard like it was OUR OWN. We promise to BE dependable. Reliable. And offer quality solutions to your swimming pool cleaning and repair needs.

Texans Pool Service in Keller, TX specializes in pool service work. They have been in business for 2 years. Texans Pool Service has worked on projects similar to Clean Small Pool in Galleria, Pool Cleaning in trophy club, and Pool Service Wanted in Farmers Branch. If you need help paying for your project, there are pool service coupons to check out and also financing options available.

Costs for projects that Texans Pool Service work on in Keller, TX can average $3773. Project sizes can range from $450 to over $10900. When planning for your project, make sure to get multiple quotes and compare. Please note these are sample averages and to get accurate prices an estimate is needed from Texans Pool Service.

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Years in Business

2

Review

Specialties

Service Area

Serving 30 mile radius from keller, TX
Sent 6 online quotes. 100% response rate.

Texans Pool Service

Rating: 1.0 out of 5.0
Contact Person:
Jesse Date
Viewed 1612 times
Saved as favorite by 26 homeowners

Reviews ( 5 reviews )

Overall Rating

1.0/5

Professional

Punctual

Knowledgeable


Arthur

76102
Thursday, May 26, 2016

Wow! Disappointed in lack of customer service. Last 3 weeks no one has cleaned my pool. They have kept up on chemicals but it is full of leaves and dead algae. Trish in their office informed me today that I need to participate in cleaning my pool even though I pay them to do it! That;s awesome! You're fired :)


Nam Young

76137
Monday, May 23, 2016

The owner and his 3 kids clean the pool and his wife takes care of payments. We hired them for acid wash of our pool. It costed us $600 for acid wash and $400 for labor. We then hired them for biweekly service from April 2016, which costed us $97.43. The owner Bob Date called us several times over the month of April telling us how we need an auto filler to fill our pool back up and how we should be switching our service to weekly service which is $161.29. We had just bought the house and this is our first time having a pool so we did not know much about pools then. We agreed to make it a weekly service and but auto filler for another $100 from him. Our water was cut off in month of May which we found out later from the utility company, we received a message from Bob in the month of mid July saying that our water is cut off for many weeks and was wondering if we would be doing anything about it. My husband called him to ask, for how long did he see that the pool water was not filling and the water was turning green, so as to inform this to us, to that he answered two weeks. My husband was upset about the water being cut off, and not that he did not inform this to us earlier. Further we asked them what service did they perform for two weeks of July, we did not receive any clear answer. Instead he informed us that - we should be thankful for him bending over backwards for cleaning our pool. To that my husband asked politely if he had compensated for his services and apologized if it looked like we were upset with him. We do not know much about pool cleaning and he knew about it, he knew we haven't yet moved in our home. Every first of the month we paid them for the weekly service, without any questions! On the call by the end he said - "well if you want us to clean your pool let us know". Sounded like termination of services to us. He sounded absolutely rude and expects his customers to be thankful for the service he provides. Don't get me wrong, we are thankful but certainly I don't expect this tone, especially when I am paying for his services! His tone sounded like we are fools and that we are beneath him, hah! By this point we had already paid for the month of July. We had our water service started immediately the next day and we did not see anybody come clean our pool for next week. I emailed his wife with the termination request and asking her husband to come restore the pool for the remainder of the 2 weeks money we had already paid them. She instead chose to inform me back in my email after 2 days that she has no words to say to this and that she will refund me half months money and that we can find a company more suited to our pleasing. "more suited to our pleasing"?! Wow! My husband asked for full month's refund in an email, by this time we knew our water was cut in the month of May and thus we knew the auto filler was not filling the pool since May. So obviously the information they provided was absurd and incorrect. And we have been paying them for the service they haven't provided at all. His wife replied back saying - they did not want to even pay us half the refund. Also that her husband informed about water being cutoff to us in one week of water service being terminated, again wrong information! She went on to say - Water gets green within days of water termination and that it is our fault. Yes we did not know about water being cut off, and I agree water turns green in this heat within days of water being cutoff, so what service did they provide from the month of May then? I do not get it, technically we should be refunded for May, June and July. They cannot even admit their mistake and apologize. They could have really done this differently in my opinion. We hired another pool service and the guy inspected our pool and told us that the necessity of an auto filler is an excuse on their part to not visit our property often as they knew we have not yet moved in. Also he kept calling us initially until he got the weekly service from us and then it seems he did not care to do the job the right way. It feels like they cut corners a lot. Did you see the pattern of lies - "water being cut off for several weeks" in text message; "water being cut off for last two weeks" on call; and "water being cutoff for one week" in email. I have started to believe these guys are con artists, dishonest and untrustworthy. Please be cautious in hiring their services. There is a reason why this company has no reviews/ bad reviews. Bob informed indirectly that they did something very bad in Baltimore and feds raided them more often and hence they had to move to TX. We hired them since he agreed to provide acid wash service immediately.



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